A property management agency manages a building on behalf of the freeholders. This could be a company, or it could be a residents’ association set up by the residents, who all own the land between them. In whichever situation, the management agency’s role will be to take care of the property’s exterior and communal areas to make sure it remains in good condition.
The property’s maintenance has many different aspects to it. For example, it will need regular things like window cleaning and hallway cleaning, as well as heating and plumbing work should anything go wrong with the heating systems. When more serious problems occur, the management company is tasked with sorting this as well. Repairs go through the agency and they will source the right contractors to get the work done, making sure they are reliable and the price is fair. Anything from external brickwork to a roof refit would be covered.